Basic Title & Registration Training Course | Advanced Agent Service Training Course
On-Line Advanced Agent Service Training Course
Non-Member Explanation - Pennsylvania AAA clubs and their staff are members of the Pennsylvania AAA Federation. All other clients who want to take on-line courses developed by the Pennsylvania AAA Federation are non-members.
On-Line Advanced Agent Service Training information
Introduction
Welcome to the PA AAA Federation’s “Advanced Agent Service” training course, which covers many motor vehicle title and registration procedures. Agent Services are required to be under contract with the Pennsylvania Department of Transportation to process motor vehicle transactions for the public. Advanced Agent Service training is required for employees who complete motor vehicle transactions to assure they understand the Pennsylvania Department of Transportation forms and title/registration procedures.
We hope this training course will be beneficial to all Agent Service employees who take it. This course can be used as training for new or experienced employees and a refresher for any employee who needs it. The Advanced Agent Service training class that PennDOT requires must be four hours long. This course is approved by PennDOT and the PA AAA Federation has been approved as an authorized Agent Service trainer.
You will find lessons that cover and review the following information:
- Proof of Applicant Identification for Individuals and Businesses
- Pennsylvania Address Requirements
- Insurance Financial Responsibilities of an Issuing Agent
- Overview of PennDOT’s Electronic Lien Title Program
- Overview of Forms MV-1 and MV-4ST – Application for title/registration
- Overview of Proof of Ownership Documents
- Verification of VIN/GVWR
- Overview of Form MV-120
- Procedure to Request an Extension of a Temporary Registration
- Responsibility for client privacy – Disposal of customer information/documents
- Overview of PennDOT’s website
- BMV Forms and Fact Sheet Updates
Payment and e-mail notification instructions
The fee to take this on-line course is $60.00 per person. The only option to pay for the on-line course is with a credit card (Visa, Master Card, or American Express). After the PA AAA Federation is notified that credit card payment has been received and approved, we will e-mail a User-ID log-in and password to the person taking the course. It is essential that a valid e-mail address is available to receive the User-ID log-in and password. The PA AAA Federation will make every effort to e-mail the User-ID log-in and password within three days or sooner, to the e-mail address provided to us, after we receive notice the credit card payment was approved.
Who should attend an Advanced Agent Service Training course?
Advanced Agent Service training is required by PennDOT every two years for employees with more than five years of experience in completing motor vehicle forms.
Employees with less than five years of experience in completing motor vehicle forms must attend a Basic Agent Service training class within one year from date of hire and preferably sooner or may take an on-line Agent Service training course that was certified by PennDOT. Subsequently, the agent service employee must attend an Advanced Agent Service training class (or take an approved on-line training course that was certified by PennDOT) two years after he/she receives the initial basic agent service training or sooner, if desired.
Throughout the course you will find examples of completed motor vehicle forms that you can refer to and compare to the instructions of how to complete the forms. We strive to provide the most current information and welcome comments you have regarding the training course. Subjects and forms for the Advanced Agent Service training course will change when forms/procedures have been revised and we are notified by PennDOT to make changes.
Review Questions - At the end of each lesson you will find review questions that are automatically graded. Please answer the questions to see how much you remember from the lesson. The answers to the review questions do not count toward passing or failing the course. The review questions/answers will help you learn more about motor vehicle forms/procedures, are a review of the lessons you completed and may be completed as often as desired.
Timeframe to complete the on-line course
The person taking the on-line course has six months to complete the course after the e-mail is sent from the PA AAA Federation that includes the User-ID login and password for the student to take the on-line course. The student can log-in and out as many times as necessary until he/she passes the on-line course within the six month period.
Final Assignment - There are 15 multiple choice questions in the Final Assignment which are automatically graded. A passing grade of 80%, or 12 out of the 15 questions is required to obtain a passing grade for the on-line course.
If you do not pass the course within six months, the User-ID login and password will expire and you must start over. Payment for the on-line course is required again, if you decide to try the On-Line Advanced Agent Service training course again.
What to do after you pass the course?
After you pass the on-line course it will be necessary to print the Final Assignment that shows a passing grade and the completed Un-Sworn Statement. Mail both documents to: PA AAA Federation, Attn: License Manager, 600 N. Third Street, P.O. Box 67002, Harrisburg, PA 17106-7002. Upon receipt of the Final Assignment and the Un-Sworn Statement, we will mail a Certificate of Completion to the person who took and passed the on-line course.
Who do I contact if I have additional questions after completing the course?
Please call the PA AAA Federation license department at 717-238-7196 or 717-232-4253 and ask for Carol Trego.
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