On-Line Agent Service Basic Title & Registration Training Course

Non-Member Explanation - Pennsylvania AAA clubs and their staff are members of the Pennsylvania AAA Federation. All other clients who want to take on-line courses developed by the Pennsylvania AAA Federation are non-members.

On-Line Basic Agent Service Training information
We are glad you chose to take the PA AAA Federation’s On-Line Basic Agent Service training course. This On-Line Basic Agent Service training course has been approved by the Pennsylvania Department of Transportation and meets the requirement for an Agent Service staff member with less than five years experience to complete a Basic Agent Service training course.

Payment and e-mail notification instructions
The fee to take this on-line course is $60.00 per person. The only option to pay for the on-line course is with a credit card (Visa, Master Card, or American Express). After the PA AAA Federation is notified that credit card payment has been received and approved, we will e-mail a User-ID log-in and password to the person taking the course. It is essential that a valid e-mail address is available to receive the User-ID log-in and password. The PA AAA Federation will make every effort to e-mail the User-ID log-in and password within three days or sooner, to the e-mail address provided to us, after we receive notice the credit card payment was approved.

Timeframe to complete the on-line course
The person taking the on-line course has six months to complete the course after the e-mail is sent that includes the User-ID login and password to take the on-line course. You can log-in and out as many times as necessary until you pass the on-line course within the six month period. There are 15 multiple choice questions in the Final Assignment, and a passing grade of 80%, or 12 out of the 15 questions is required to obtain a passing grade for the on-line course.

If you do not pass the course within six months, the User-ID login and password will expire and you must start over. Payment for the on-line course is required again, if you decide to try the On-Line Basic Agent Service training course again.

What to do after you pass the course
After you pass the on-line course it will be necessary to print the Final Assignment that shows a passing grade and the completed Un-Sworn Statement. Mail both documents to: PA AAA Federation, Attn: License Manager, 600 N. Third Street, P.O. Box 67002, Harrisburg, PA 17106-7002. Upon receipt of the Final Assignment and the Un-Sworn Statement, we will mail a Certificate of Completion to the person who took and passed the on-line course.

Who to contact if you have questions
If you have any questions, please contact Carol Trego at carol@aaapa.org or call 717-238-7196 or 717-232-4253. Thank you.